We all have a story to share from our own experience and from friends and family. Bad experiences in any setting often come down to simple lapses in communication and basic customer service.

For solicitors this can often mean fielding and spending lots of time on dealing with complaints that could have easily been prevented. This is not to mention the impact of negative publicity or feedback when unhappy clients or customers tell lots of others about their problem.

At Jubb Law we try very hard to avoid these problems in the first place by treating clients with respect and by communicating with them in an up front and personal way. If an issue does arise we see this as an opportunity to restore a relationship rather than an excuse to go on the defensive.

Lots of professionals (including solicitors) are uncomfortable dealing with complaints. The trick is to build a relationship where you know you can raise issues early and resolve them early. 

The worst outcome occurs when a problem is not raised and both the business and client don't have an opportunity to resolve it. Good businesses encourage positive and negative feedback and see this as a valuable tool in creating a better customer experience.

Feedback is a gift! 

Don't be afraid to receive or to give good or bad feedback where its due. You might be pleasantly surprised with the result.

As with many things in life its usually better to address most issues as early as possible to avoid bigger problems down the track.

When I was a young lawyer I learnt this very early. My first mentor once told me (and I remember it vividly to this day) that "there is nothing that can't be fixed". While this might seem like a noble but impossible goal the real truth is that acting early gives you the best chance to "fix" any issue.

I see this on a daily basis with, for example, family law and wills. Many of my clients are initially reluctant to just pick up the phone and call for some quick advice to make sure they know their options. I even see this with owners of large businesses who try to manage legal issues that crop up when the best approach would usually be to discuss the best course first.

Some examples of this - "Should I leave the family home if I separate from my spouse?", "Why do I need a Will or Power of Attorney?" and "What's the best way to deal with a dispute I'm having with a customer who is threatening to sue me?".

Some firms (including ours) encourage clients to "call first" by offering a free no obligation consultation to have that important discussion. This approach removes much of the uncertainty (especially for new clients) about the cost and mystery of calling a lawyer and is completely confidential.

The bottom line is - we're very happy to talk to you about any issue that may be concerning or if you just want to separate legal fact from fiction. Just call ...